Privacy Policy

Effective date: 4 August 2026

Padda Electricals Ltd, trading as PADDA MEP, is committed to protecting your privacy and handling your personal data fairly, transparently and securely in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, communicate with us or use our services. It also explains your rights in relation to your personal data.

1. Who We Are

Data controller:

Padda Electricals Ltd, trading as PADDA MEP
United Kingdom

Contact email: info@paddamep.com

For the purposes of UK data protection law, Padda Electricals Ltd is responsible for deciding how and why your personal data is processed.

2. Personal Data We Collect

The personal data we collect depends on how you interact with us.

a. Information You Provide

We may collect information that you provide directly to us, including:

  • Your name
  • Your email address
  • Your telephone number
  • Your company or organisation name
  • Your job title
  • Details of your project, enquiry or service requirements
  • Any other information you choose to include in a message or submission

You may provide this information when you:

  • Complete a contact or enquiry form
  • Contact us by email or telephone
  • Subscribe to a mailing list
  • Request information about our services
  • Communicate with a chatbot or other online enquiry tool, where available

Please do not provide sensitive personal information unless it is necessary and we have specifically requested it.

b. Technical and Usage Data

When you visit our website, we may automatically collect limited technical information, such as:

  • Your Internet Protocol address
  • Browser type and version
  • Device type and operating system
  • Pages visited
  • Time spent on the website
  • Dates and times of visits
  • Referral source
  • General interaction and performance data

This information may be collected through cookies, server logs and similar technologies.

c. Cookies

Cookies are small text files stored on your computer, phone or tablet when you visit a website.

We may use cookies to operate our website, remember your preferences, understand how visitors use the website and improve its performance.

Where required, non-essential cookies will not be placed on your device unless you give your consent. You can manage or withdraw your cookie consent through the cookie settings tool displayed on our website.

Depending on the services enabled on the website, we may use the following categories of cookies:

Necessary cookies

Necessary cookies support essential website functions, such as website security, network management and recording your cookie preferences. These cookies cannot normally be disabled through our consent tool.

Functional cookies

Functional cookies provide additional website features, such as remembering user preferences, enabling embedded content or supporting third-party functionality.

Analytics cookies

Analytics cookies help us understand how visitors interact with the website. They may collect information such as visitor numbers, popular pages, session duration and traffic sources.

Performance cookies

Performance cookies help us assess and improve the speed, reliability and usability of the website.

Advertising cookies

Advertising cookies may be used to provide relevant advertising, measure campaign effectiveness or understand interactions with advertising content. We will only use these cookies where they are enabled on the website and you have provided any consent required by law.

The cookies actually used, their providers, purposes and retention periods should be listed in our cookie settings tool or separate Cookie Policy.

You can also control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

3. How We Use Your Personal Data

We may use your personal data to:

  • Respond to enquiries, questions and requests
  • Discuss potential projects or services
  • Prepare quotations, proposals or other requested information
  • Provide and manage our services
  • Communicate with clients, suppliers and professional contacts
  • Manage mailing-list subscriptions
  • Send marketing communications where permitted
  • Operate and improve website enquiry tools or chatbots
  • Maintain, secure and improve our website
  • Monitor website performance and usage
  • Keep appropriate business and project records
  • Prevent fraud, misuse and security incidents
  • Establish, exercise or defend legal claims
  • Meet our legal and regulatory obligations

We will not use your personal data for purposes that are incompatible with those described in this policy unless permitted or required by law.

4. Lawful Bases for Processing

We process personal data only where we have an appropriate lawful basis.

Depending on the circumstances, we may rely on:

Consent

We may rely on your consent for mailing-list subscriptions, certain marketing communications and non-essential cookies.

You may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing that took place before it was withdrawn.

Contract

We may process personal data where it is necessary to enter into or perform a contract with you, including taking steps at your request before entering into a contract.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

These interests may include:

  • Responding to business enquiries
  • Developing client and professional relationships
  • Operating and improving our website and services
  • Maintaining website and information security
  • Managing our business records
  • Understanding how our website is used
  • Protecting our legal rights

Legal obligation

We may process personal data where necessary to comply with a legal or regulatory obligation.

Where required, we will explain the relevant lawful basis at the point your information is collected.

5. Marketing and Mailing Lists

Where you subscribe to receive updates or marketing communications:

  • We will use your contact information to send the communications you requested
  • We will only send electronic marketing where we have an appropriate lawful basis
  • We may use a customer relationship management or email-marketing system to manage subscriptions
  • You can unsubscribe at any time using the link included in our emails
  • You may also ask us to stop marketing by emailing info@paddamep.com

We do not sell mailing-list information.

Stopping marketing communications will not prevent us from sending necessary service, project, contractual or administrative messages.

6. Chatbots and Automated Enquiry Tools

Where our website provides a chatbot or automated enquiry tool, it may be used to assist with general questions and enquiries.

Information submitted through such a tool may be:

  • Recorded and stored
  • Reviewed by authorised personnel
  • Used to respond to your enquiry
  • Used to improve our services and enquiry processes
  • Processed by technology providers acting on our behalf

A chatbot may use artificial-intelligence technology to generate responses. Where applicable, responses may be limited to approved information sources and subject to technical safeguards.

Chatbot responses are provided for general information and should not be treated as professional advice or a substitute for direct confirmation from Padda Electricals Ltd or PADDA MEP.

Please do not submit special-category data, financial information, passwords, confidential third-party information or other sensitive personal information through a chatbot.

Unless we expressly state otherwise, we do not use chatbot interactions to make decisions that produce legal or similarly significant effects about individuals without human involvement.

7. Sharing Your Personal Data

We do not sell or rent your personal data.

We may share personal data with trusted third parties where reasonably necessary, including:

  • Website hosting and maintenance providers
  • Cloud storage and information-technology providers
  • Email and communications providers
  • Customer relationship management providers
  • Analytics and cookie-management providers
  • Professional advisers, such as accountants, insurers and legal advisers
  • Consultants, contractors and project partners where relevant to your enquiry or project
  • Public authorities, regulators or law-enforcement bodies where required by law

Third parties processing personal data on our behalf are required to protect it and use it only for authorised purposes.

We may also disclose personal data in connection with a merger, reorganisation, sale, transfer or restructuring of all or part of our business, subject to appropriate confidentiality and data-protection safeguards.

8. Website Analytics

We may use analytics services to understand how visitors use our website and to improve its performance.

Depending on our website configuration, analytics information may include:

  • Pages viewed
  • Approximate session duration
  • Device and browser information
  • General geographic region
  • Referral source
  • Website interactions

Where analytics services use non-essential cookies or similar technologies, we will request consent where required.

Analytics data may be aggregated or anonymised so that it no longer identifies individual visitors.

9. International Data Transfers

Some of our service providers may process or store personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take steps required by applicable data protection law. Depending on the destination and provider, these safeguards may include:

  • UK adequacy regulations
  • The UK International Data Transfer Agreement
  • The UK Addendum to the European Commission’s standard contractual clauses
  • Other legally recognised safeguards

You may contact us for further information about safeguards relevant to your personal data.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, contractual and reporting requirements.

Our anticipated retention periods include:

  • General contact and website enquiries: normally up to 24 months after the most recent meaningful communication
  • Unsuccessful proposals or prospective-project information: normally up to 24 months, unless a longer period is reasonably required
  • Client and project records: for the duration of the relationship and afterwards for any period required for legal, contractual, insurance or professional purposes
  • Mailing-list information: until you unsubscribe, withdraw consent or ask us to delete it, subject to maintaining a limited suppression record
  • Chatbot conversations: normally up to 24 months unless a shorter period is configured or a longer period is required for an ongoing enquiry
  • Technical, security and analytics information: according to the retention settings of the relevant system or service
  • Financial, legal and regulatory records: for the period required by applicable law or legitimate business requirements

When personal data is no longer required, we will securely delete it, anonymise it or restrict its use where deletion is not immediately possible.

11. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal data
  • Request correction of inaccurate or incomplete personal data
  • Request deletion of your personal data
  • Request that processing be restricted
  • Object to certain processing, including direct marketing
  • Request the transfer of certain personal data to you or another organisation
  • Withdraw consent at any time where processing is based on consent
  • Challenge certain decisions made solely through automated processing
  • Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a data-protection right, contact:

Email: info@paddamep.com

We may need to ask for information to confirm your identity before completing a request. We will respond within the period required by applicable data-protection law.

You will not normally be required to pay a fee. However, a reasonable fee may be charged, or a request may be refused, where permitted by law—for example, where a request is manifestly unfounded or excessive.

12. Complaints

Please contact us first if you have concerns about how we use your personal data. We will aim to investigate and respond appropriately.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Website: https://ico.org.uk

13. Security of Your Personal Data

We use appropriate technical and organisational measures designed to protect personal data against:

  • Unauthorised access
  • Accidental loss
  • Unlawful use or disclosure
  • Alteration
  • Destruction

Access to personal data is limited to people and service providers who reasonably require it for authorised purposes.

Although we take appropriate precautions, no website, electronic transmission or storage system can be guaranteed to be completely secure.

14. Links to Other Websites

Our website may contain links to websites operated by third parties.

We do not control those websites and are not responsible for their content, security or privacy practices. You should read the privacy policy of each external website you visit.

15. Children’s Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal data from children under that age.

If you believe that a child has provided personal data to us without appropriate permission, please contact info@paddamep.com so that we can investigate and, where appropriate, delete the information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our activities, website, service providers or legal obligations.

The latest version will be published on this page with an updated effective date.

We encourage you to review this policy periodically.

17. Contact Us

For questions about this Privacy Policy, the way we use your personal data or your data-protection rights, contact:

Padda Electricals Ltd
Trading as PADDA MEP
United Kingdom
Email: info@paddamep.com

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